Welcome to Astroraaj Privacy Policy

At Astroraaj, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

This Privacy Policy applies to information collected through our website, mobile applications, customer service interactions, physical stores (if applicable), social media pages, email communications, and any other online or offline interactions you may have with us. It does not apply to third-party websites, products, or services, even if they are accessible through our website.

1. Information We Collect

We may collect various types of information from and about you, including:

• Personal Information: When you create an account, place an order, subscribe to our newsletter, or contact customer support, we may collect information such as your name, email address, phone number, shipping address, billing address, date of birth, and payment information.
• Order Information: We collect details about the products you purchase, including product names, quantities, prices, color and size preferences, order history, and delivery preferences.
• Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to enhance your browsing experience, analyze website traffic, personalize content, and serve targeted advertisements.
• Communication Information: We may collect information from your communications with us, including emails, chat messages, phone calls, and social media interactions.
• User-Generated Content: If you leave product reviews, comments, ratings, or upload photos, we collect and may publicly display this content (with your consent where required).

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• Order Processing and Fulfillment: To process and fulfill your orders, including payment processing, shipping, delivery, returns, and exchanges. To provide order confirmations, shipping updates, and delivery notifications.
• Account Management: To create and manage your customer account, maintain your order history, wishlist, and shopping cart, and provide account-related support.
• Customer Service: To respond to your inquiries, resolve issues, provide technical support, and improve our customer service experience.
• Personalization: To personalize your shopping experience, recommend products based on your browsing and purchase history, and display content tailored to your interests.
• Marketing and Promotions: To send you promotional emails, newsletters, special offers, and marketing communications (you may opt out at any time). To administer contests, sweepstakes, surveys, and other promotions.
• Website Improvement: To analyze website usage, monitor trends, track user engagement, and improve our website design, functionality, and performance.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities. To maintain the security and integrity of our website and systems.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests. To enforce our terms and conditions and protect our legal rights.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share your information with trusted third-party service providers who assist us in operating our business, including payment processors (Razorpay), shipping carriers (Delhivery, Blue Dart, DTDC, etc.), email service providers, cloud hosting providers, and customer support platforms.
• Shipping and Logistics: To deliver your orders, we share your name, address, phone number, and order details with our shipping partners.
• Payment Processing: When you make a payment, your payment information is securely transmitted to our payment gateway provider (Razorpay). We do not store full payment card details on our servers.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to authorized employees, contractors, and service providers.
• Regular Security Audits: We conduct regular security assessments and vulnerability scans.
• Secure Data Storage: Your information is stored on secure servers with firewall protection.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access and Portability: Request access to your personal information and receive a copy.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications via the link in any marketing email.
• Cookie Preferences: Manage cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and improve our services.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (shopping cart, checkout, login).
• Functional Cookies: Remember your preferences (language, currency, region).
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Track browsing habits to display relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Links and Services

Our website may contain links to third-party websites, products, or services that are not owned or controlled by us. This includes links to social media platforms, payment gateways, shipping carriers, and other external sites.

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our website and providing your information, you consent to the transfer, storage, and processing of your information in countries where we or our service providers operate.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By Email: hello@astroraaj.com

By Phone: 9695102012

By Mail: Office No:3, Above passport office, Star zone, 3rd Floor, Nashik pune, road, Nashik, Maharashtra 422101

Through Website: Contact Us Form

Last Updated: April 09, 2026

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: April 09, 2026